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Aric
Aric, Technician
Category: TV
Satisfied Customers: 43351
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Need help .oo dollars. Do I need a new TV? Its only 2 years.

Customer Question

Need help for 28.oo dollars. Do I need a new TV? Its only 2 years . Bought it Sam's Club 8/18/13 -2 year Service Plan E601-A3 LFTRNWBP2611136
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hi, Can you tell me exactly what the problem is you're having with your TV so I can determine if you need a new TV or not?

Customer: replied 1 year ago.
Have SOUND NO PICTURE. Week ago when I turned on the TV pink line was across the screen about 6 inches from bottom of screen. Not paying extra 18 dollars
Customer: replied 1 year ago.
Today is Sunday and I need a TV in the front room
Customer: replied 1 year ago.
Can a tech let me know if I need to go shopping
Expert:  Aric replied 1 year ago.

Okay, When you turn on the TV does the Vizio logo show up on the screen yes or no?

Also what is connected to the TV for sources?

Customer: replied 1 year ago.
Black screen only! I have sound and I can change channels. Time Warner Cable box -that's it
Expert:  Aric replied 1 year ago.

If you're saying the Vizio logo doesn't show up when you turn the TV on- then you have a defective TV here. Let me know.

Customer: replied 1 year ago.
For 28 Dollars please tell me a tech can fix the TV
Expert:  Aric replied 1 year ago.

I don't know anything about billing here. Let's clear this up:

The Vizio logo shows up- yes or no?

Customer: replied 1 year ago.
NO
Expert:  Aric replied 1 year ago.

If you can't do this yourself, a shop is going to charge you $250 to fix the TV and you can locate one below:

http://www.tvrepairpros.com

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Customer: replied 1 year ago.
Where can I buy the power board
Expert:  Aric replied 1 year ago.

I posted a direct link for you. Scroll up the page and click on it.

Expert:  Aric replied 1 year ago.

Do you need further assistance with this?

Expert:  Aric replied 1 year ago.

If not, could you please click the 5 STAR RATING, at the top of the page for my efforts? It is my livelihood and you can follow up at any time if needed.

Expert:  Aric replied 1 year ago.

Was there anything else you needed?

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