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Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 42006
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Need help .oo dollars. Do I need a new TV? Its only 2 years.

Customer Question

Need help for 28.oo dollars. Do I need a new TV? Its only 2 years . Bought it Sam's Club 8/18/13 -2 year Service Plan E601-A3 LFTRNWBP2611136
Submitted: 12 months ago.
Category: TV
Expert:  Aric replied 12 months ago.

Hi, Can you tell me exactly what the problem is you're having with your TV so I can determine if you need a new TV or not?

Customer: replied 12 months ago.
Have SOUND NO PICTURE. Week ago when I turned on the TV pink line was across the screen about 6 inches from bottom of screen. Not paying extra 18 dollars
Customer: replied 12 months ago.
Today is Sunday and I need a TV in the front room
Customer: replied 12 months ago.
Can a tech let me know if I need to go shopping
Expert:  Aric replied 12 months ago.

Okay, When you turn on the TV does the Vizio logo show up on the screen yes or no?

Also what is connected to the TV for sources?

Customer: replied 12 months ago.
Black screen only! I have sound and I can change channels. Time Warner Cable box -that's it
Expert:  Aric replied 12 months ago.

If you're saying the Vizio logo doesn't show up when you turn the TV on- then you have a defective TV here. Let me know.

Customer: replied 12 months ago.
For 28 Dollars please tell me a tech can fix the TV
Expert:  Aric replied 12 months ago.

I don't know anything about billing here. Let's clear this up:

The Vizio logo shows up- yes or no?

Customer: replied 12 months ago.
NO
Expert:  Aric replied 12 months ago.

If you can't do this yourself, a shop is going to charge you $250 to fix the TV and you can locate one below:

http://www.tvrepairpros.com

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Customer: replied 12 months ago.
Where can I buy the power board
Expert:  Aric replied 12 months ago.

I posted a direct link for you. Scroll up the page and click on it.

Expert:  Aric replied 12 months ago.

Do you need further assistance with this?

Expert:  Aric replied 12 months ago.

If not, could you please click the 5 STAR RATING, at the top of the page for my efforts? It is my livelihood and you can follow up at any time if needed.

Expert:  Aric replied 12 months ago.

Was there anything else you needed?