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Hi , I`m Jack Perhaps I can help you with this problem but first could you please send me a reply when you see this ?
What is connected to this tv ?Cable box,satellite,dvd,games etc. ?
About that volume level , is that the TV's volume indicator or a sound system for example ?
Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independant tech.
Sorry but something about cancelling payments here ???
I enjoyed our conversation and good luck with your TV!