Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet
2) Wait at least 1 hour (60+ Minutes)
3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.
If this reset process does not work, it would unfortunately confirm an internal hardware failure. In that case, it is time for replacement.
Unfortunately, these insigna products are very low quality (using the lowest quality parts available, which is what keeps costs down) and have very short service lives and are easily damaged by any type of power surge. They are not built to be serviceable, there are no parts available, and having it repaired would cost 3x as much as the system is worth. Even if the power surge had not happened, the system would not be expected to last much beyond now anyway as part of its normal service lifespan. For a 2008 model, it is about double its life at this point.
This model is now discontinued and no longer available, but there are some comparable options, I'd suggest the http://amzn.to/1OVJtG0
If you prefer an insignia product (though without the ipod dock): http://amzn.to/1OkFOiq
Best regards, ***** ***** for the news,