Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- Can you please get me the complete model number written on back of TV? it could be UN65EH6000 or some thing.- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Did you get above reply?
Thanks for the info, you won't be charged twice for this question but please do not initiate/ post another/ fresh question.
Working on your TV question and get back to you in 10 minutes with answer.
This kind of problem occurs due to corrupted firmware (TV internal software) because of failing EEPROM (memory) chip on main board, either replace EEPROM chip which requires good soldering work with proper tools and expertise OR entire main board in TV to resolve the problem. Please click following link to get required EEPROM chip if wish to do some soldering work..
and if want to replace entire main board then please get the part number off of label pasted on main board in TV (it would be like BN94-06001A or BN96-25768A etc) to search/ google to get price and stock info to order it. If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Yes, I'm sure that EEPROM replacement will work on your TV as per symptoms mentioned in question, EEPROM would be pre-programmed and please contact to supplier through above mentioned link to get delivery time info.
It is tiny surface mount chip, please order the EEPROM chip as per part number of main board in TV to avoid any complications.
Part number would be written on label/ sticker pasted on main board, please click following link to view main board and part number sticker on it which will help..
I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
You're welcome, please feel free to respond if you have any additional questions.
I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!
Please reply back here if there is additional questions.
OK, take your time and reply back with the result.