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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a no video signal message.it is not cable related and

Customer Question

I have a no video signal message.it is not cable related and I have changed the inputs.what else can I try?
Thankyou
Submitted: 12 months ago.
Category: TV
Expert:  Nathan replied 12 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What specific inputs/ports are used here (hdmi, component, composite, etc)?
Have you tried any other device with the tv (dvd, etc)?

Customer: replied 12 months ago.
Hi,
HDMI No other devices other than the amp and its working
Expert:  Nathan replied 12 months ago.

Is the amp connected via hdmi?

Are you able to see the onscreen setup menu (on the tv) from the amplifier/receiver?

Expert:  Nathan replied 12 months ago.

Was the cable box connected through the amp?
Or was the box plugged directly into the tv?

Customer: replied 12 months ago.
ok this is not my area of expertise so the amp is connected by the cable box. does that make sense?
Expert:  Nathan replied 12 months ago.

There are 2 ways this could be set up

1) hdmi from cable box into amp, anther hdmi out of amp to tv

2) hdmi from box to tv + separate connections from box (or tv) to amp.

Customer: replied 12 months ago.
on the cable box it says digital audio. when unplugged no sound
Expert:  Nathan replied 12 months ago.

You are getting sound because the box must be plugged into the amp directly

if you aren't getting picture, then you either have a wrong setting on the amp, the amp video output is bad, the hdmi cable is bad, or the tv input ports are bad or set incorrectly.

Customer: replied 12 months ago.
i think there is only one hdmi cable that connects from the box to the tv
Expert:  Nathan replied 12 months ago.

Okay, that is different then.

I need you to actually look at all the connections, and see exactly what is plugged where (what label on each port, etc)

Customer: replied 12 months ago.
ok on the box or the amp
Customer: replied 12 months ago.
I have 4 cables running out of the box
Customer: replied 12 months ago.
coax,hdmi,digital audio,power
Expert:  Nathan replied 12 months ago.

Both.

I have to know all connections being used here, with as much detail as possible to be able to help fix it.

Not just names, you have to trace each cable between each device and tell me exactly which port is used on each.
Ex: hdmi out on cable box to hdmi1 on amp,

hdmi out on amp to hdmi3 on tv, etc

Customer: replied 12 months ago.
ok i understand
Expert:  Nathan replied 12 months ago.

thanks

Customer: replied 12 months ago.
digital audio goes into TV/CBL
Expert:  Nathan replied 12 months ago.

From the cable box, to the amp?

Customer: replied 12 months ago.
cable in feeds to wall cable port
yes on the amp
Expert:  Nathan replied 12 months ago.

Okay so that takes care of audio, which is fine

what is in place for hdmi from box to amp or box to tv?

Customer: replied 12 months ago.
hdmi into hdmi back of TV input 1 which I moved it to about 1"2 hour ago to try differnet inputs
Customer: replied 12 months ago.
different
Customer: replied 12 months ago.
that leaves only power
Expert:  Nathan replied 12 months ago.

Okay and when you go into the toshibas input menu, and set it to either hdmi1 or 2, you still get no signal on both?

When you tested this box with another tv, was that via hdmi also? Was it using this same hdmi cable, or a different one?

Customer: replied 12 months ago.
correct
2nd question they used both I think for sure their cable
Customer: replied 12 months ago.
would you like me to try my hdmi with that tv?
Customer: replied 12 months ago.
I can send him an email to confirm he used the HDMI?
Expert:  Nathan replied 12 months ago.

Yes, if you can. Want to make sure it's not a bad cord

if it's not the cord, and the box works elsewhere, that indicates a problem with the tv.

It would be helpful if you had anything else (dvd, game system, even another box) to test on the toshiba to be sure though.

Customer: replied 12 months ago.
I dont have anything else to try. Hang on he brought in a test TV as well and I think he tested that with the HDMI one sec I will see if he replies he works until 8
Expert:  Nathan replied 12 months ago.

Okay. Well if we know this box works via the same cord on another tv, then it is a tv issue in this case.

Customer: replied 12 months ago.
hmmmmm ok so I just plugged the cable,hdmI cable and power into the other tv and I have no signal
Customer: replied 12 months ago.
im doing something wrong
Customer: replied 12 months ago.
im bypassing the cable box with the cable going directlyn into the tv thats wrong
Customer: replied 12 months ago.
geez i need to use the HDMI thst is currently attached to the Toshiba right?
Expert:  Nathan replied 12 months ago.

You mean coax direct to the tv? That could work, but would be basic cable channels only, no dvr, etc

Do you have any other cords, that you can test, like the red/white/yellow out of the cable box instead?

Customer: replied 12 months ago.
nope so am trying to get the tv to the hdmi cable thats plugged into the toshiba
Expert:  Nathan replied 12 months ago.

you would have the box hdmi out connected to hdmi in on the tv (hdmi1,hdmi2, etc)

Customer: replied 12 months ago.
i cannot get the cable to reach.
How could he have tested the HDMI cable with the other TV when one for sure has to be connected to the box?
Customer: replied 12 months ago.
the cable in the Toshiba isnt long enough? this is a wall mount by the way with the cable going through the wall
Customer: replied 12 months ago.
I confused
Customer: replied 12 months ago.
I'm
Customer: replied 12 months ago.
steps required to try the box with another TV?
Customer: replied 12 months ago.
The 4 cables one of which is power are all there are. no yellow,red or white
Customer: replied 12 months ago.
Nathan? sorry did I lose you?
Customer: replied 12 months ago.
is the call over?
Expert:  Nathan replied 12 months ago.

No I'm here, sorry

Expert:  Nathan replied 12 months ago.

Please try to reply only once and let me respond, when you keep sending multiple lines you get lost in the queue and I don't get them

Expert:  Nathan replied 12 months ago.

If the cord goes through the wall, you clearly can't test it then, but you could test another cable if you have one or can get one. That would at least tell us if the hdmi ports on the tv are working.