Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What specific inputs/ports are used here (hdmi, component, composite, etc)?Have you tried any other device with the tv (dvd, etc)?
Is the amp connected via hdmi?
Are you able to see the onscreen setup menu (on the tv) from the amplifier/receiver?
Was the cable box connected through the amp?Or was the box plugged directly into the tv?
There are 2 ways this could be set up
1) hdmi from cable box into amp, anther hdmi out of amp to tv
2) hdmi from box to tv + separate connections from box (or tv) to amp.
You are getting sound because the box must be plugged into the amp directly
if you aren't getting picture, then you either have a wrong setting on the amp, the amp video output is bad, the hdmi cable is bad, or the tv input ports are bad or set incorrectly.
Okay, that is different then.
I need you to actually look at all the connections, and see exactly what is plugged where (what label on each port, etc)
I have to know all connections being used here, with as much detail as possible to be able to help fix it.
Not just names, you have to trace each cable between each device and tell me exactly which port is used on each.Ex: hdmi out on cable box to hdmi1 on amp,
hdmi out on amp to hdmi3 on tv, etc
From the cable box, to the amp?
Okay so that takes care of audio, which is fine
what is in place for hdmi from box to amp or box to tv?
Okay and when you go into the toshibas input menu, and set it to either hdmi1 or 2, you still get no signal on both?
When you tested this box with another tv, was that via hdmi also? Was it using this same hdmi cable, or a different one?
Yes, if you can. Want to make sure it's not a bad cord
if it's not the cord, and the box works elsewhere, that indicates a problem with the tv.
It would be helpful if you had anything else (dvd, game system, even another box) to test on the toshiba to be sure though.
Okay. Well if we know this box works via the same cord on another tv, then it is a tv issue in this case.
You mean coax direct to the tv? That could work, but would be basic cable channels only, no dvr, etc
Do you have any other cords, that you can test, like the red/white/yellow out of the cable box instead?
you would have the box hdmi out connected to hdmi in on the tv (hdmi1,hdmi2, etc)
No I'm here, sorry
Please try to reply only once and let me respond, when you keep sending multiple lines you get lost in the queue and I don't get them
If the cord goes through the wall, you clearly can't test it then, but you could test another cable if you have one or can get one. That would at least tell us if the hdmi ports on the tv are working.