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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Vizio TVs picture is backwards. The menu is normal but

Customer Question

My Vizio TVs picture is backwards. The menu is normal but everything else is a mirror image. Customer Service said its a "replace" issue. I have no warranty.
Submitted: 12 months ago.
Category: TV
Expert:  Shahid replied 12 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- How old is the TV and how long it have had the problem?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 12 months ago.
3 and half years old. The problem just started two days ago. We have Comcast X1 cable box, Google Chromcast and a DVD player hooked to the TV
Customer: replied 12 months ago.
ill check the other sources...
Customer: replied 12 months ago.
they work but they are backwards too
Expert:  Shahid replied 12 months ago.

OK, is the problem occurred suddenly and while watching the TV?