How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We received a 42" flat screen TV as a Christmas gift 2 years

Customer Question

We received a 42" flat screen TV as a Christmas gift 2 years ago. Brand new TV. Now we are having a problem. Half of the screen is a dark gray. Is there anything we can do to fix it. Called our cable company. They checked it out. Not the cable. Suggested we call you. We did have the same problem about a month ago, we re-butted the set and it worked well for about 3 weeks, but now we have the problem again.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?