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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me me specifically what lights you see on it?
You have multiple lights on back, just above the power button.
I need to know the exact status of each (red/blue/orange, off/solid/flashing, etc) for Power, Timer, and Lamp.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well.
To continue here, I need you to provide the specific detail requested.