Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Which model is the tv?
I'm simply asking the model number of the tv, please.
There are 2 steps to try here, it may be a software issue or a network settings issue,
first go into the panasonic setup and look for the software (firmware) update and run that to be sure it on the latest version
Next step is going into the network settings, and manually changing the DNS address (from auto) to 126.96.36.199
What specific error code, if any, does netflix give you?If that dns change didn't do it, it's a netflix app or server specific issue.
you could try a full factory reset of the tv,
then reconnect/configure everything
failing that you'd go into netflix online, "forget" all devices, then reregister the tv with your account.
I'm not seeing anywhere where you've mentioned doing the software update or an actual factory reset.
You mention checking viera, and that you've restarted (on/off), and restarted ethernet network. But these are all different things.
Did you actually do the full factory reset (restore defaults) from the menu?I'd like to have you try another step next, which is a manual reset process:Turn tv on
Press and hold volume DOWN button on the side of the tv
simultaneously hold down the MENU button on the remote, hold these together 5 seconds. Tv should shut off.
Then try again (will need to reconfigure network settings possibly)
With all due respect, John, I didn't really have an opportunity to provide you other options, as you did not communicate back with me until several weeks after the last steps I asked you to attempt.
If you properly execute the complete factory reset I mentioned with the menu and volume buttons, it would have reset the netflix app as well (though other items in addition) and would have still resolved the issue. In any case, I'm glad it is working for you now.