Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This is indeed a known issue stemming from a bad software update that was pushed out.
You'll need to update to the latest version, 1431.
You can do this manually, by downloading the file to your computer, putting it on a usb stick, then loading that to the tv.
Update file: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=6067912&CDCttType=FM&ModelType=C&ModelName=UN40J6300AFXZA&VPath=FM/201512/20151201195628296/T-HKMFAKUC.zip
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k
Thank you, ***** ***** a good day,