Facing TV Problems? Ask a TV Technician.
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.- Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
- How old is the TV and how long it have had the problem?
Thanks for the info. It could be a wrong setting in TV menu or hardware failure issue so lets try to reset the TV to default settings to eliminate any wrong settings in menu.
Press Menu on TV or remote to get menu screen ( I hope you could navigate in menu with faint visible image) and go to Help menu and select System Reset which will restore default settings in TV.
If this doesn't fix the dark screen issue then there are two possible boards that can cause such issue, either backlight inverter board isn't working to generate backlight in screen OR main board of TV isn't allowing backlight system to turn On. I would check 18/24 voltage supply to backlight inverter board, if volts are available then main board replacement will help to resolve the issue, please check following board supplier to get required board (or repair kit) as there are several type of board utilized in this one model so make sure you're getting identical board because different version board will not work properly or at all..
If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
This is odd, press Menu button on TV remote, do you get Timer, Photo, Wide, Audio, TV, Picture, Parental, Help and CC icons on screen?
Please click following link to download TV user manual copy and check page 25 & 37 for details about help menu..
Please feel free to respond if you have any additional questions.