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Hello , my name is Jack Perhaps I can help you with this problem but first i would have a few questions like the tv`s model number so could you please send me a reply when you see this ?
That's not the TV's model number
Can you give me the TV's model number ?
What is it that ATT had you try ?
Did they mention anything about that button at the bottom right of the vip remote ?
It says ENTER on it but just below it will say something like ZOOM or ASPECT , did you try it ?
Your tv will also have a function called something like WIDE ,ASPECT , P.SIZE ,FORMAT etc.
If ATT did not mention that button on heir remote then try it in combination with the one on the TV's remote and I`m sure you find the correct aspect ratio.
Now if you have problems finding it on the TV's remote or in its menu then let me have the model number and I will point it out , all modern TVs have that function and I know your att remote has it as well in the lower right corner .
If that answers your question (if not let me know) please do not forget to rate by clicking on the 5-star icon at the top, then click on Submit so i get paid for my time helping you .Also note that it will not close this post , you can come back here at any time if you have questions.Thank you
I dont see any model number listed here and you did not tell me about that button on the uverse remote ????
That number is ***** the uverse REMOTE , NOT the tv as i asked
Please take the time to read my questions
The button you tried apparently is for the tv and samsung remote usually have a PSIZE button , the other one i`m talking about is on the ATT remote bottom right and may have zoom or aspect written beneath it , try it if you haven`t
O.k then between the 2 remotes you will be able to set the correct aspect ratio , i can guarrantee that , never seen a setup that could not be adjusted that way unless there is a malfunction with the cable box or tv
Is the remote working at all ?
That Psize button should do something ,anything but have some effect on the picture , if not then check the batteries or something but that is how you will fix this , that button and that one on the ATT remote
By the way , if the att remote is programmed for the tv then that aspect or zoom button on it may also work the tv if you press the TV button first at the top of the remote then press back CBL /cable to return to cable box mode .
Give it a try but even if that does not do it then the TV's PSIZE button should have some effect unless the remote is dead
Does that button PSIZE do anything ?
If not then that remote is not working
I have a similar samsung sitting in front of me and the PSIZE button has some effect no matter what the signal is
O.k then i`ll ask again
Did you find that aspect /zoom button on the att remote ?
You have 2 ways to deal with this , one is the psize and the other is that aspect/zoom button on the ATT remote
Did you find it ???
You never said
Look at the link below ;
By the way , if that link opens a login window popup then just close it with the upper corner X or the "no thanks . continue to view"The picture is behind that
If between that button and psize you cannot find the correct aspect ratio then indeed something is wrong with that box even if att tells you otherwise , they cannot see that from their office