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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Samsung rear projection screen goes black after being on

Customer Question

samsung rear projection screen goes black after being on for 20 minutes. Turn off and on and its ok?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- Can you please get me the complete model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Thanks.

Customer: replied 1 year ago.
hl61a750a1fxza
Customer: replied 1 year ago.
are you there?
Customer: replied 1 year ago.
Shahid if you are not going to help, i want my charges refunded!
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shahid replied 1 year ago.

Sorry about delayed reply, I was away from computer. Please rpely back if you wish to continue troubleshooting or contact customer service at following link..

http://ww2.justanswer.com/help
Call:(###) ###-####/p>

Thanks.

Customer: replied 1 year ago.
I would like assistance or my money back
Customer: replied 1 year ago.
are you there????
Expert:  Shahid replied 1 year ago.

OK, I need to go offline now as some thing has come up so reposting your question and hopefully another expert will assist you further.

I'm opting out now.

Thanks.

Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is the sound continuing?
Is the screen still lit/glowing, but with no image? Or entirely black, as if powered off?