Facing TV Problems? Ask a TV Technician.
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.- Can you please get me the complete model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Sorry about delayed reply, I was away from computer. Please rpely back if you wish to continue troubleshooting or contact customer service at following link..
OK, I need to go offline now as some thing has come up so reposting your question and hopefully another expert will assist you further.
I'm opting out now.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Is the sound continuing?Is the screen still lit/glowing, but with no image? Or entirely black, as if powered off?