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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31164
Experience:  Avid TV Technician
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I am trying to watch Hulu plus on my OLED TV. When I click

Customer Question

I am trying to watch Hulu plus on my OLED TV. When I click on HULU it says to update. I choose that and all I get is a little bouncing ball that says LG Content Store. How do I get the apps to work?
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, to confirm, have you connected the TV to your wifi network?

Please let me know.

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

if you run another App on the TV, does that function?

Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.

whats the error message you get in another app?

Customer: replied 1 year ago.
Netflix has encountered an error. Code. Be-2-5
Customer: replied 1 year ago.
Code nw2-5
Expert:  Richard replied 1 year ago.

ok, looks not to be correctly connected.

Can you disconnect the power to the TV, and the wifi router and wait 5 minutes.

Then connect the power to the wifi router and wait 5 minutes.

Power on the TV and tell me if you can now get access please.

Customer: replied 1 year ago.
I'm waiting 5 minutes
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
Now I'm getting code ui-113
Expert:  Richard replied 1 year ago.

For which app?

Customer: replied 1 year ago.
Netflix
Expert:  Richard replied 1 year ago.

and what happens with Hulu now?

Customer: replied 1 year ago.
I get hulu plus was unable to start. please try again later. sorry for the inconvenience.
Expert:  Richard replied 1 year ago.

ok, whats the make and model of your wifi router?

Customer: replied 1 year ago.
It's Verizon
Expert:  Richard replied 1 year ago.

thanks

On the back of it is a reset button, using a paperclip, hold the button in for 10 seconds then release.

Wait 5 minutes and power off the Tv from the wall, power it on and tell me if it now connects please.

Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.

thanks