Have TV Questions? Ask a TV Technician
Hello , my name is JackPerhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?
s the screen just blank with some background light or completely dark like when the tv is off ?If you are not sure then darken the room and turn the tv off and on again while you observe the screen .
Can you see the tv`s own menu for example ?
That's fine ??
Are you talking about a phone offer ?
Never mind the phone offer , that's automated by the website , not from me .
You did not tell me if you could see the TV's own menu yet ??
What did you mean by "that`s fine" , was it the menu ?
Could you please lookup your tv`s model number located on the back cover ?
And also about that menu , can you see it or not , this is a very important test here , it can make all the difference