Facing TV Problems? Ask a TV Technician.
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.- Can you please get me the model number written on back of TV?
Offhand - Optical Cable port has nothing to do with picture on TV.
Thanks for TV model number. Does TV screen glow/ show backlight when turn On?
OK, you can verify the screen by pressing menu button on TV remote, menu graphics should appear on TV screen.
Nice, do you get sound as well with the picture?
If so then all is fine, enjoy your TV shows.
You're welcome, please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
No problem, just rate the answer with 5 stars and contact customer service for refund through following link..