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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41961
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Have samsung Un50es6150fxza...screen goes blank...I I turn

Customer Question

Customer: have samsung Un50es6150fxza...screen goes blank...I I turn off and it comes on but only 5 minutes. I can go to smart hub and it stays on. Menu stays on
JA: Thanks. Can you give me any more details about your issue?
Customer: I have checked cdmi cable and audio cables..seem fine
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Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello,

This is an issue that's related to a recent Firmware update Samsung has released. We have had dozens of customers come in today with this same problem (screen goes black when viewing from an external AV source), but the TV's native MENU will still come up.

This is due to the recent update being faulty and Samsung is aware of this issue. We have had many customers contact them and I would expect a "patch" to fix the recent update from them within the next day or so. If you'd like to add to the que of customers that have already complained to them, in the hopes that it will get them to fix the issue faster, then you can call them at the phone number below:

1-800-SAMSUNG

The only thing you can try on a user level, is to leave the set unplugged overnight in the hopes that it resets.
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