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Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.- Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks for the info. Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
IBPMO19425UC seems serial number, please check model number nearby.
Pro 151FD is valid TV model number. Please take your time and rpely back with the result of unplug - replug power cords.
Please give little time to cable box to get it reboot fully if there is cable box hooked to TV or playback DVD if connected to TV for sound test.
Please make sure the connection cable is plugged securely in TV and sound bar to get the TV sound.
Also, have you tried to playback a DVD to see if sound available?
Sorry to hear that, I need to go offline now so let me opt out and it will repost this question for other experts, hopefully some one will soon respond to assist you further.