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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm getting a picture but no sound

Customer Question

I'm getting a picture but no sound
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Thanks.

Customer: replied 1 year ago.
Just occurs with tv sound only
Customer: replied 1 year ago.
IBPMO19425UC
Expert:  Shahid replied 1 year ago.

Thanks for the info. Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
I have a long tech remote and Yamaha sound bar
Remote and sound fine with radio
Customer: replied 1 year ago.
K if I can reach it!
Expert:  Shahid replied 1 year ago.

IBPMO19425UC seems serial number, please check model number nearby.

Customer: replied 1 year ago.
12562 88712
Customer: replied 1 year ago.
Sorry wait
Customer: replied 1 year ago.
Pro 151FD
Expert:  Shahid replied 1 year ago.

Pro 151FD is valid TV model number. Please take your time and rpely back with the result of unplug - replug power cords.

Customer: replied 1 year ago.
Just unplugged
Expert:  Shahid replied 1 year ago.

OK, thanks.

Customer: replied 1 year ago.
Now saws no rf acquiring signal
Expert:  Shahid replied 1 year ago.

Please give little time to cable box to get it reboot fully if there is cable box hooked to TV or playback DVD if connected to TV for sound test.

Customer: replied 1 year ago.
Tv on still no sound
Customer: replied 1 year ago.
What else can we try
Expert:  Shahid replied 1 year ago.

Please make sure the connection cable is plugged securely in TV and sound bar to get the TV sound.

Also, have you tried to playback a DVD to see if sound available?

Customer: replied 1 year ago.
no sound
Expert:  Shahid replied 1 year ago.

Sorry to hear that, I need to go offline now so let me opt out and it will repost this question for other experts, hopefully some one will soon respond to assist you further.

Thanks.

Customer: replied 1 year ago.
Can discontinue my "free" trial? My issue was not resolved and I do not want a monthly charge to continue this service?