Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
- Do you get normal picture on TV while it stays On?
OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?