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Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
I understand, we are right now getting lots of Samsung TV questions for the same issue.
Is it possible for you to connect another video device such as DVD/ Bluray player to TV, turn Off cable box and playback a disc to see if TV stays On or shuts Off after 10 minutes?