Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
OK, you mean TV still shuts Off without any video device connected, is this correct?
If so, does screen stay lit/ glow while picture/ menu graphics disappear?
Thanks for the info, there are two suspected circuit boards in TV, either main board or t-con board can cause such symptoms and mostly it is main board. Please click following board supplier link to get identical replacement board if you are repairing the TV yourself..
OR get the part number off of main board label and search/google it to get better price info to order it. If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Just to add more info, we are getting lots of complains about Samsung ES series having exact same problem and it seems the problem is occurred due to bad firmware (TV internal software) sent by Samsung. Please contact directly to Samsung (1-800-SAMSUNG) so they can release another firmware update as soon as possible to fix the problem.