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Hello , my name is Jack Perhaps I can help you with this problem but first i would have a few questions like the model numbers of the tv and sound bar so could you please send me a reply when you see this ?
Yes and ..... the model numbers please ?
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Is the issue only with pairing the sub to the soundbar? That actually should not be necessary, as they should be paired from the factory.
Have you connected the soundbar to the tv yet, and if so are you getting sound through it?
For the pairing process, you simply (with both sub and soundbar powered on) press and hold the pair button on back of the sub for 5 seconds, then do the same with the pair button on the remote.