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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We had power go out it came right back on but tv shut off.

Customer Question

Hi Dan, we had power go out it came right back on but tv shut off. We can get sound but no picture. Th button to turn off and on manually on the tv is not lighting up. We have a good power surge on it never had a problem before this. We hear the sound find but it does have a click like when you shut it off and on. Help
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Thanks.