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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8350
Experience:  40 years experience as audio,video repair and installation tech
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I have a Viera Mdl #TH-58PX60U The remote only turns it on

Customer Question

I have a Viera Mdl #TH-58PX60U The remote only turns it on or off. Is there some kind of lock code? I bought it second hand. how can I unlock it?
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?

Customer: replied 1 year ago.
Hi Jack got your reply
Expert:  Jack replied 1 year ago.

Hello again , sorry but just saw your reply

Do you have the TV's original remote ?

Can you operate the tv with the buttons directly on it ?

Customer: replied 1 year ago.
No I do not have the original remote, I purchased on from EBay. Mdl EUR 7737Z20 The only button that works on the TV is the on/off
Expert:  Jack replied 1 year ago.

O.k then is the tv asking for a pin or password ***** you try to operate it ?

Do you mean that you cannot open the TV's menu ?

Customer: replied 1 year ago.
I can do nothing but turn it on or off. Can't access any menus or other options on the set or the remote. have no access to any settings audio or video. It is not asking for a password ***** it's unaccessable.
Expert:  Jack replied 1 year ago.

O.k then doesn`t look good for that TV's main board I can tell you that , I mean if you cannot open the menu even with the buttons directly on it then there is not much to be done in there .

This tv does have channel locks and game lock for parental control but it does not have the TV's control panel lock out option so those buttons on the tv cannot be locked and should operate