Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Is the screen still lit/glowing, just with a black/blue/static background?Or entirely dead black as if powered off?
Can you still see the samsung on screen setup menu?If you hold a flashlight to the screen in a dim/dark room at a 45 degree angle, can you make out any image that way?