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Hello, What exactly do you see on your screen right now?
Also are you able to get any response at all from the original Vizio remote?
Are you using the original Vizio remote or a cable provided remote please
Something strange here. The model you posted "E320AR" is a 32" TV- not a 59", and it's also NOT a Smart TV (meaning has no internet apps).
So, can you please elucidate on this? Is this the correct model number? How are you receiving Netflix on the set?
Are you still with me here?
This is a 32" TV- E"32" is the screen size. Please get the correct model number so I know what set we're dealing with.
Yes, no problem.
Also, please try a hard reset- we may not need that model.
Disconnect the TV from power, then press and hold the power button on the set itself (usually located if you reach around the lower left corner of the set- it's on the back), for 15 full seconds and release.
Wait a full minute then plug the TV back in and turn it on.
Check and see if you can then access the MENU or Netflix using the ORIGINAL Vizio remote please.
You pay once for the entire question. Try those steps and postback please. That may be all that's needed.
You're welcome- let me know.
Try those steps above. Power button is located on the side panel- top button.
Do you have the same problem?
If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.
No worries, and sorry to hear. I hope everything works out for you and your granddaughter.