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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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GVA 50" Plasma Model: G50HDPL1 from powering up screen

Customer Question

GVA 50" Plasma Model: G50HDPL1
from powering up screen lights up and goes blank after 20 to 60 seconds with only sound, after repeated attempts of powering on and of screen remains blank with only sound.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- While screen lights up, does it display picture or graphics?

- How old is the TV and how long it have had the problem?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Thanks.

Customer: replied 1 year ago.
GVA" graphics then picture,
5years old. problem has been like this for 4months
Problem occurs on all inputs. including tuner/broadcasting.
Resoldered for dry joints on power supply and subboards left and right of power supply also. It did not fix the problem
Expert:  Shahid replied 1 year ago.

OK, so TV displays GVA logo screen then screen goes blank, no menu graphics appear if press volume or menu button, is this correct?

Customer: replied 1 year ago.
No menu or anything
Customer: replied 1 year ago.
I will return in 8 hours I must sleep
Expert:  Shahid replied 1 year ago.

OK - Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
If you think its the power cord then I need a different technician, can you forward me on please.
Customer: replied 1 year ago.
Did you read my last reply to your question?
If you cant understand my reply then you can not fix my problem, so please lets not waste anymore time and money, and just forward me on please.
Expert:  Shahid replied 1 year ago.

OK, I'm opting out to repost this question to other experts.

Thanks.

Customer: replied 1 year ago.
Thankyou
Customer: replied 1 year ago.
I apologise if I came on a bit abrupt and am sorry if I sounded offensive, it's not my intention at all.