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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Screen cuts off 2 inches of picture on left & right of

Customer Question

Screen cuts off 2 inches of picture on left & right of screen.
we tried to go to PC settings, but it skips to "Color Temp"
Look at Page 30 of user manual, it also shows PC settings not highlighted; but book shows explanation of how to use it on page 31.
Also, if we go to "Normal Picture", picture only fills 3/4 of screen.
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?

Customer: replied 1 year ago.
I am here. What are your questions?
Expert:  Jack replied 1 year ago.

Hi

Are you actually using this tv as a PC monitor or are you just trying to correct this problem through the PC adjustments ?

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 1 year ago.
It is being used as a monitor. It is not directly connected to the satellite dish.
Only want to view TV (no games, dvd, etc.)
Nothing connected to the TV.
Expert:  Jack replied 1 year ago.

O.k then you mean that it is mostly used as PC monitor and that is where you have the problem now ?

Expert:  Jack replied 1 year ago.

Is this a new setup (the PC) that you are hooking up now ?

Where and how did you connect the pc to the tv ?

Expert:  Jack replied 1 year ago.

Where/when do you have the size problem , is it while watching the satellite or pc ?

Customer: replied 1 year ago.
It is not a new setup. I was just replacing an old TV that was broken.
The dish box is connected to a TV in the house and the "Sceptre" TV (which is in the garage) is connected via video and audio jacks on the TV in the house.
Customer: replied 1 year ago.
Problem is simply watching TV through satellite.
Expert:  Jack replied 1 year ago.

O.k then and you`ve been trying to go through the PC adjust to fix that ,

That won`t work , that controls the pc input only ,

Was the older tv a tube type with a 4:3 aspect ratio like older 90`s TV's for example or was it a 6:9 like you have now ?

Customer: replied 1 year ago.
We are just trying to widen the picture (without going to cinema or other screen settings). The menu under Picture shows PC Settings but it is not highlighted so I can made adjustments.
Expert:  Jack replied 1 year ago.

When you go in the scepter SCREEN SIZE and open it , what options do you see there ?

Expert:  Jack replied 1 year ago.

I repeat , those are available when using the PC not any other inputs

Expert:  Jack replied 1 year ago.

See the VGA connector at the back ?

That is the PC and those adjust will work only when that input is selected

Expert:  Jack replied 1 year ago.

Now what is this about connected to another tv audio/video terminals , does that other tv have audio/video outputs ?

Expert:  Jack replied 1 year ago.

When you go in the scepter SCREEN SIZE and open it , what options do you see there ?

Do you see FULL 100% ?

Expert:  Jack replied 1 year ago.

I`m sorry but something came up i will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Just stand by and someone should be with you shortly .
PS. Do not reply to this or it will be sent back to me instead of reposted.