Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you trying to access the channel programming for use with an aerial or basic cable?If so, make sure that the set is first on the TV input mode (not hdmi, etc), to be able to access that section.
If that still doesn't allow you to, look in the setup menu for the Factory Reset (restore defaults) function and execute that. After which, you can run the auto scan again and then add/remove any desired channels manually.
Now if you're referring to a cable or satellite box, that is a different process.
Well if that grayed out part is available now, you can go into the channel setup section of the menu and add/remove channels from there. You should see a list of channels that can be manually fine tuned, or added/removed.
Thank you for trying. I've actually just confirmed that this particular model does not have that capability.
I believe it does for analog channels, but not for digital. The expectation is that with digital if it pulls in any signal it should be strong enough to work well, or can be fine tuned by rotating your antenna slightly. This model has no further ability to remove specific digital channels from the lineup however.
Best regards, ***** ***** for the news,
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.