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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sony bravia went black and the res on off button keeps

Customer Question

sony bravia went black and the res on off button keeps flashing. cannot turn off or on
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- Can you please get me the model number written on back or side panel of TV?

- How many times power light is flashing, pause for 3 seconds and repeats the numbers of blinks which is an error code and will help to troubleshoot the problem?

Thanks.

Customer: replied 1 year ago.
model no. KDL 40EX700power light pause for 3 seconds and repeats for about an hour at this time
Expert:  Shahid replied 1 year ago.

Thanks for the info, please count how many time the power light blinks between pause to pause.

Its like 2 blinks or 5 blinks etc.

Customer: replied 1 year ago.
Sorry 5 blinks ! then pause
Expert:  Shahid replied 1 year ago.

Thanks for the info.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Expert:  Shahid replied 1 year ago.

Any luck?

Customer: replied 1 year ago.
Unplugged and replugged. the red light no longer lashes what is the nextstep
Expert:  Shahid replied 1 year ago.

Press power button to turn On the TV.

Does power light still flash 5 times?