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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10467
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I cannot get the run autoscan message off my tv I just

Customer Question

I cannot get the run autoscan message off my tv
I just hooked up an amplifier to add to the antenna I had to see if I could get more channels and now I can't get the message off and it reads no signal at all.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- Do you get channels if disconnect antenna amplifier or hook normal antenna as it was before?

Thanks.

Customer: replied 1 year ago.
No
Expert:  Shahid replied 1 year ago.

OK, please connect antenna into TV without amplifier and run auto scan to see if TV picks up channels?

We need to confirm that TV works with simple antenna as it was working before?

Customer: replied 1 year ago.
The antenna was not working well so I thought if I bought an amplifier it would help. So I bought two things. An amplifier and an antenna with an amplifier. When I attached just the amplifier, nothing. When I attached the antenna with the built in amplifier, I got channels, but no more than I had before
Customer: replied 1 year ago.
Ok I have old antenna hooked up, but don't know how to run autoscan. Don't have manual.
Customer: replied 1 year ago.
Hello?
Expert:  Shahid replied 1 year ago.

Sorry for delayed reply, please click following link to download TV user manual that has detailed info for auto scan, check page 30 please..

http://westinghouseelectronics.com/wp-content/uploads/2013/05/EU24H1G1_UM.pdf

Please reply back with the result.

Thanks.

Customer: replied 1 year ago.
Still not getting a signal
Expert:  Shahid replied 1 year ago.

This is not good sign and indicates builtin tuner failure which process the antenna signals. There are two options at this point, either replace the board where tuner is mounted in TV to get the problem resolved OR connect external tuner box to TV, plug the antenna into box, select TV to get external tuner box menu screen and run channel scan to get available channels on TV, this way you wont need to take the TV in for repair.

Please check following link to view external tuner box (also known as digital TV to analog TV converter box) to select any of your choice..

http://www.amazon.com/3500STBII-Multi-Function-Converter-Recording-Playback/dp/B00GOILYB6

http://www.amazon.com/b?node=979935011

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.