Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- Do you get channels if disconnect antenna amplifier or hook normal antenna as it was before?
OK, please connect antenna into TV without amplifier and run auto scan to see if TV picks up channels?
We need to confirm that TV works with simple antenna as it was working before?
Sorry for delayed reply, please click following link to download TV user manual that has detailed info for auto scan, check page 30 please..
Please reply back with the result.
This is not good sign and indicates builtin tuner failure which process the antenna signals. There are two options at this point, either replace the board where tuner is mounted in TV to get the problem resolved OR connect external tuner box to TV, plug the antenna into box, select TV to get external tuner box menu screen and run channel scan to get available channels on TV, this way you wont need to take the TV in for repair.
Please check following link to view external tuner box (also known as digital TV to analog TV converter box) to select any of your choice..
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