Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- Can you please get me the model number written on back of TV?
- What appears on screen when you try to run Netflix application?
OK, is the TV connected to internet through wifi router?
OK, was TV working fine before for Netflix streaming videos or its first time trying to?
OK- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
OK, take your time and reply back with the result to proceed further.
OK, we need run Network Setup in TV menu to establish wifi connection to router.
Also try to run any other internet application in TV to see it works or gives any error message?
TV would have many applications, press Smart button to see icons to run.
Sure, contact to your internet provider though they have nothing to do with it if other things such as computer, smart phones are working fine with same router that means problem is specifically within TV.
Please reply back if you wish to continue troubleshooting at later time.