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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We cannot get into Netflix from our Samsung Smart TV. How

Customer Question

We cannot get into Netflix from our Samsung Smart TV. How can I get into it?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- Can you please get me the model number written on back of TV?

- What appears on screen when you try to run Netflix application?

Thanks.

Customer: replied 1 year ago.
After we click on Netflix, the tv returns to tv programing.Is the model code the model number? If so it is: UN55HU7200FXZA
Expert:  Shahid replied 1 year ago.

OK, is the TV connected to internet through wifi router?

Customer: replied 1 year ago.
I assume so.
Expert:  Shahid replied 1 year ago.

OK, was TV working fine before for Netflix streaming videos or its first time trying to?

Customer: replied 1 year ago.
Correct, it worked fine before Netflix streaming videos.
Expert:  Shahid replied 1 year ago.

OK- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
Okay, we will do it.
Expert:  Shahid replied 1 year ago.

OK, take your time and reply back with the result to proceed further.

Customer: replied 1 year ago.
Still having the problem.
Expert:  Shahid replied 1 year ago.

OK, we need run Network Setup in TV menu to establish wifi connection to router.

Also try to run any other internet application in TV to see it works or gives any error message?

Customer: replied 1 year ago.
It says that I am connected the internet. I don't know if I have any other internet applications.
Customer: replied 1 year ago.
Shahid, let's end this, I am waiting to talk to my internet provider. Thank you for your help.
Expert:  Shahid replied 1 year ago.

TV would have many applications, press Smart button to see icons to run.

Expert:  Shahid replied 1 year ago.

Sure, contact to your internet provider though they have nothing to do with it if other things such as computer, smart phones are working fine with same router that means problem is specifically within TV.

Please reply back if you wish to continue troubleshooting at later time.

Thanks.