Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
OK, have you tried to plug cable box HDMI cord into another HDMI input port of TV to see if TV acts the same?
Its easy, pull the HDMI cable from TV and plug it in next HDMI input port located nearby, select that HDMI input by pressing Input button on TV remote and check.
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