Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
When picture goes out, is the screen entirely dead black, as if powered off?Or is it still lit/glowing, just with no image?Can you bring up the seiki on screen setup menu?
If you hold a flashlight to the screen, can you make out any image that way?
Thank you for the information.
Can you answer those other specific questions I asked, or accept the call offer if you prefer to talk by phone.
You specifically requested a phone call. There is an additional fee for that, though it is an optional service.
For me to help you, I need specific details, which you have not yet replied to:
Yes, I do understand, but I've asked you to check some specific things for me.
Did you test for the menu?Did you test with the flashlight as I asked you to?
You've been charged the full agreed upon amount, per the terms you initially agreed to, by the site.
I'm trying to get complete details from you to provide the most accurate answer possible.
If you cannot or will not provide that, I'll assume it is a no to all questions, and give information accordingly,
You have already paid that fee, which is what you agreed to.
You haven't paid me anything, just the site. Would you like me to continue with your answer or not?
No, you agreed to a total question value of $18 that is paid upon corresponding with an expert, which is ultimately refundable upon request. You may want to check the terms and conditions that you signed up for.
As you no longer seem to want to continue, I'll opt out at this point, and you may seek a refund through the help page.
If you prefer to continue, let me know. Again, I'm just trying to help, and needed some additional details from you to do so, so that I could provide a satisfactory answer.
Best of luck to you