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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8348
Experience:  40 years experience as audio,video repair and installation tech
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I have about a 5 month old vizio the tv comes on show the V

Customer Question

hi I have about a 5 month old vizio the tv comes on show the V then shuts of
50"4kuhd
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

ello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?

Customer: replied 1 year ago.
what ?
Expert:  Jack replied 1 year ago.

After the tv shuts off , can you just use the remote to power it on again and it repeats ?

Expert:  Jack replied 1 year ago.

How did you try that resetting ?

Customer: replied 1 year ago.
it comes back on an I unplugged the tv for 20 mins to reset
Customer: replied 1 year ago.
it goes on and off without remote
Expert:  Jack replied 1 year ago.

O.k then that's pretty much the only reset that can be done in a situation like this and this certainly sounds like a defective main board .

This has been a recurrent problem ( exact same symptoms) on earlier models and it looks like the newer models may suffer from that as well although we will have to wait and see in the next year or so .

For right now there is no use to get into repair details except to say that you have a defective main board and the next step will be vizio to claim the warranty .

For a tv this size they should send a tech. to your home .

You will need to contact them at this number(###) ###-####and have your paperwork handy

Expert:  Jack replied 1 year ago.

Wish i had better news and an easier solution for you today but i hope this help and I will be in standby if you have any questions.
Thank you and please take the time to rate my answer if that answers your question and you can still reach me here at anytime after this chat is closed if you have other questions.

Expert:  Jack replied 1 year ago.

Just looked again and it seem that vizio does not do any warranty service at home and you will have to take it to their closest service center .

But you do need to obtain a RMA number from them before proceeding

Customer: replied 1 year ago.
could we cancel the28$ im on ss and cannot afford it
Expert:  Jack replied 1 year ago.

Did you win that tv ?

If so then no warranty

Not privy to money matters here , you will have to go back where you gave your credit card number or logged in

Customer: replied 1 year ago.
thanks Jack!