Have TV Questions? Ask a TV Technician
Welcome! Coming here is the best choice because calling a repair shop costs more money and time than you might think. We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority. To get started we need more information (additional details may be required):
1. Who is your tv channel provider?
2. Do you normally change channels with the Toshiba tv remote or the tv channel provider's remote?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
The size and shape of the picture on your screen is set in TWO places. One is the Tv the other is the Dish box. You need to experiment using a combination of BOTH of these settings until you find a size/shape you like. So look for a button on the Toshiba remote and on the Dish remote called Picture Size, Zoom, Aspect, Format, etc. Play with that button on BOTH remotes.
I am here to help you. Please reply back if you need clarification on any of the above, or even if you just want to say "thank you" :-)
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Did you find the button on the Dish remote?
Do you see the picture on the screen change sizes when you press that button?
Did you find the button on the Toshiba remote?
If you press GUIDE on the Dish remote, is it full screen?
Exit the guide.
What channel are you on?
Either to Dish box is not set correctly or the tv is not set correctly. As I said, you have to keep trying BOTH settings until you find the setting that you like.
Press the button on the Dish remote and tell me ALL the available options and I might be able to help you decide which one you might like.
Press the button on the Toshiba remote and tell me ALL the available options and I might be able to help you decide which one you might like.
"hit live TV button it shows live TV & zoom" - which remote
Then your Dish box is in ZOOM mode.
If you can't get it out of zoom mode, try unplugging the POWER cord for the dish box for 10 seconds, plug back in, try zoom mode again.
Call Dish network, have the box replaced.
but you said you pressed a button on the DISH remote and it came up saying ZOOM...
that is telling you the dish box is in ZOOM mode
You really want the tv set to NATIVE using the Toshiba remote
see page 36 of your user manual:
CLICK HERE FOR TV USER MANUAL
Please don't leave without at least saying "thank you" for my time, and clicking the rating 5 STARS or SMILEYS.