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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13717
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My tv turns on. I have sound but no picture. Its a

Customer Question

My tv turns on. I have sound but no picture. Its a Mitsubishi wd65737
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

If you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 1 year ago.
No menu doesnt come on. It was working fine last night
Expert:  Anthony_Infotech replied 1 year ago.

OK i is there any lights lit or blinking on the front of the set?or is it just in the ON mode

Customer: replied 1 year ago.
Just the yellow light
Expert:  Anthony_Infotech replied 1 year ago.

OK sorry for all these question but I need to make sure of a diagnosis can you go over to the set and the light that is yellow it will be labelled what light it is like standby/temp or lamp or status

Let me know

Expert:  Anthony_Infotech replied 1 year ago.

I do not use the phone call option sorry

Customer: replied 1 year ago.
Constant yellow status
Expert:  Anthony_Infotech replied 1 year ago.

OK 1 min

Expert:  Anthony_Infotech replied 1 year ago.

Yellow means the set is too hot!

Is there adequate ventilation?

Customer: replied 1 year ago.
there is. And it turns off after 15 mins. Should i unplug it for the rest of the day?.
Expert:  Anthony_Infotech replied 1 year ago.

Unplug for an hour make sure the exhaust vents are all clear , it is possible you may have a fault with a sensor however let me know how it works out, clearly the status light yellow is the set is overheating

Anthony

Customer: replied 1 year ago.
Still same issue. Now status goes to red after 10 mins
Expert:  Anthony_Infotech replied 1 year ago.

A red status light is a bad lamp

You need to get the lamp from mitsubishi here

https://mitsuparts.3diamonds.com/

Do not get the lamp from anywhere else but there

It must be the lamp all along getting too hot then failing

Please consider rating the answer positively thank you there will be a rating band with this post of stars, rating me positively enables me to receive credit from the site, thank you, ***** ***** will remain open and stay open as long as you need it, if you have any concerns please don't rate instead just let me know and I will answer any queries you have

Many Thanks

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

How is this working out please?

If all is well could you please rate the answer positively so I receive the credit funds from the site thank you

Anthony