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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am having a problem with my lg tv. The screen is normal

Customer Question

I am having a problem with my lg tv. The screen is normal when the set is first turned on, gets darker with time. Intelligent sensor may be problem?
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
It has been too long. Please respond.
Customer: replied 1 year ago.
It has been more than an hour. So much for your technical expertise..
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

I am sorry for your wait there can be problems with time zone delays

Let me know if you wish to continue

Anthony

Customer: replied 1 year ago.
There was no mention of time zones in your initial add. I just want an answer to my question.
Expert:  Aric replied 1 year ago.

Hello, This is Aric a different expert here.

The issue you're having is not within normal operation of the set- since you already shut off the Intelligent Sensor. So there isn't a one shot answer without my asking for more info.

Can you please tell me how long you've owned the set for?

Also what is the FULL model number off the back of the set?

Have you tried resetting the TV to factory defaults yet please?

Customer: replied 1 year ago.
Actually I just want a refund. Can't answer the questions you asked. This tv is installed in such a way that I cannot get to the back
Customer: replied 1 year ago.
Please cancel phone call. Thanks.