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Hello, my name is ***** ***** I'll be happy to assist you. I need additional info to troubleshoot the issue, please reply this message to proceed further.Thanks.
Phone call may not help at this early stage of troubleshooting, can you provide me your TV model number?
Thanks for TV model number info.
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
Sure, please reply back with the result to proceed further.
OK, had to do this test because 14 times blinking code is triggered if there are abnormalities during data exchange with the standby CPU ROM. Please disconnect the TV power cord for 5 minutes and plug it back in. Press the power switch immediately after the first relay click from the power supply is heard.
Is the power LED solid red or is it still blinking?
This test will conclude the troubleshooting and help to diagnose the issue.
We are troubleshooting the problem and I never said this test will work, have you read the previous message fully to check what does the power light do?
Are you there?