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I am Pete, and I'll be happy to assist with your question.
This problem can occur if your contacts are not synced correctly.
To fix this,
- un-sync Google contacts, or any other sync of your contacts,- only use "device" contacts,- go into your contacts settings, edit, and make sure "default caller ID" has a picture associated with it,- in Gear Manager, select "favorites" only, not all your contacts.
Let me know how it goes!