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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 15752
Experience:  Over 16 years of experience installing and repairing electronics.
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My grandchildren played with my remote now I cannot get a

Customer Question

My grandchildren played with my remote now I cannot get a picture on tv? The input button will not allow me access the tv input. Please help?
Submitted: 1 year ago.
Category: TV
Expert:  Pete replied 1 year ago.

Hi there,

Are you using the Sony remote that originally came with the TV, or some other remote?

Customer: replied 1 year ago.
Expert:  Pete replied 1 year ago.

Do any of the remote control functions still work?

-Can the volume buttons still control the TV?

Customer: replied 1 year ago.
No I called Comcast and it is not on the correct input? No to both questions. It would be easier if you could call me and walk me thru process.
Expert:  Pete replied 1 year ago.

There’s an issue with your payment method. It did not go through so I cannot call.

Expert:  Pete replied 1 year ago.

What happens when you press the Input button at the top of the Sony remote?

Does anything appear on the screen?

Customer: replied 1 year ago.
I can submit card again for call!
Expert:  Pete replied 1 year ago.

Ok, please try submitting card information to the site again.

Customer: replied 1 year ago.
It says no signal. Check the external input or select another input using the input button.
Expert:  Pete replied 1 year ago.

Can you check that the Comcast box is powered on and still connected to the TV, then press the Input button on the remote, wait, check, press it again, wait, check, press it again, until you see the Comcast display.

Customer: replied 1 year ago.
The box is working. What I have now waiting for connection from WiFi
From your WiFi device, please connect to the tv
Press the (display) key to know more about the device compatibility and this feature
Customer: replied 1 year ago.
It also says
Internet connection is not currently available. After exiting screen mirroring the twill automatically reconnect to the wifi network
Customer: replied 1 year ago.
At the bottom of screen it has
Display functional description Options Return
Customer: replied 1 year ago.
Are you there Pete?
Expert:  Pete replied 1 year ago.

Yes, sorry for the delay.

Your payment information still doesn't seem to have cleared...

Expert:  Pete replied 1 year ago.

Can you see the Comcast display now?

Customer: replied 1 year ago.
Si cannot change information on credit card, it won't let me . It showing a charge for 28 went thru.
Expert:  Pete replied 1 year ago.

Ok, I will continue.

Can you see the Comcast display now?

Customer: replied 1 year ago.
No comcast just screen mirroring?
Expert:  Pete replied 1 year ago.

Ok, so the TV is still on the wrong input selection.

Can you press the Input button again and continue until you see the Comcast channels?

Customer: replied 1 year ago.
It won't let me access the tv input? I am really getting frustrated!
Customer: replied 1 year ago.
It goes to HDM1/MHL not tv
Customer: replied 1 year ago.
There are no Comcast channels. I wrote what it takes me too!
Expert:  Pete replied 1 year ago.

Have the children connected any new cables to the rear of the TV?

Customer: replied 1 year ago.
No, they did not.
Expert:  Pete replied 1 year ago.

Ok, can you press the Input button on the remote once, and let me know what is displayed on the TV screen?

Then press it again, and let me know what is then displayed on the TV screen?

Customer: replied 1 year ago.
Hdml1/mhl
No signal. Check the external input or select another input. Using the input button.Same thing I told you before
Expert:  Pete replied 1 year ago.

Ok, so the TV always says "Hdml1/mhl No signal", no matter how many times you press the Input button?

Customer: replied 1 year ago.
it also shows the other hdm2, etc
Expert:  Pete replied 1 year ago.

Ok, so when you press it again it shows HDM2?

You need to keep pressing it until you see the connection that the Comcast box is connected to.

Expert:  Pete replied 1 year ago.

You can use the arrow buttons to move down the input list and press the OK button to select different inputs.

Expert:  Pete replied 1 year ago.

You can also press the Input button on the side of the TV to cycle through the available inputs if the remote is not working:

Expert:  Pete replied 1 year ago.

the TV's control panel buttons are hidden at the side of the TV.

Customer: replied 1 year ago.
No buttons on tv?
Customer: replied 1 year ago.
Found them
Customer: replied 1 year ago.
What button do I hit?
Expert:  Pete replied 1 year ago.

The input button that is second from button.

Expert:  Pete replied 1 year ago.

- sorry, second from BOTTOM!

Customer: replied 1 year ago.
Still not taking me to tv Same thing as before
Expert:  Pete replied 1 year ago.

Ok, then you will need to either use the up and down arrow buttons on the remote control to select a different input and try it, or use the + and - buttons on the control panel behind the TV to move through the different inputs and find the correct one for Comcast.

Customer: replied 1 year ago.
Still no working same thing?
Expert:  Pete replied 1 year ago.

Ok, then the TV appears not to be receiving a signal from the Comcast box.

Check that the cables are connected securely at both ends.

If that doesn't work, test the Comcast box on a different TV, or test a different input on your Sony TV (e.g. try connecting a DVD player to the same input port).

Customer: replied 1 year ago.
The cables are fine and DVDs player works?
Customer: replied 1 year ago.
I tried it all and DVDs player works
Expert:  Pete replied 1 year ago.

If the cables are connected ok and the DVD player works, then this indicates that there is a fault with the Comcast box.

Expert:  Pete replied 1 year ago.

You can test the Comcast box on another TV, or replace the Comcast box.

Customer: replied 1 year ago.
I am signing off. You really did not help me! I have no more patience
Expert:  Pete replied 1 year ago.

Hi,

Based on the information you have provided, the Comcast box is faulty and will need to be replaced.

I hope this helps.

Pete.