Facing TV Problems? Ask a TV Technician.
Hello, my name is ***** ***** I'll be happy to assist you. I need additional info to troubleshoot the issue, please reply this message to proceed further.Thanks.
- Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
OK, does any graphics/ menu options appear if press menu button on TV remote while having sound in TV?
OK - Have you tried to unplug TV and Sky box power cords from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
OK, I'm still waiting for model number info, can you get me the model number written on back of TV to get related manual for troubleshooting purpose?
How old is the TV and how long it have had the problem?
Is the problem getting worse day by day?
Does screen glow/ show backlight while no picture appear?
Thanks for the info, it seems backlight inverter board problem which stop working for some internal issue, please shine a good flashlight at screen bit closely while no picture appears but have sound, do you observe any faint image inside screen?
If so then it would be backlight inverter board related problem and either inverter board isn't getting volts from power supply board or has internal failure. Please check 24V with multimeter at P203 connector at power supply board, if volts are available then swap backlight inverter board which will help to resolve the problem. Please click following link to view backlight inverter board image that will help to locate it in TV..
If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
OK, it could be main board issue as well, main board is one that has all video inputs, please check 24V output at power supply board to eliminate the power board then left tow suspected boards, backlight inverter board and main board. Please click following board supplier link to get required board..
Please contact customer service at***@******.*** for billing info, however, it seems you have paid $28 for this question. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Hi, do you still need any further assistance with it?
I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!
Please reply back here if there is additional questions.