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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Model #WD-65738 Serial# 315752 TV has sound but no picture

Customer Question

model #WD-65738 Serial# ***** TV has sound but no picture
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 1 year ago.

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you are not sure then darken the room and turn the tv off and on again while you observe the screen .
Can you see the tv`s own menu for example ?

Expert:  Jack replied 1 year ago.

Its been more than a 1/2 hour since my first reply and I have to step out .

Send me your reply whenever you can and I`ll get back to you ASAP