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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I bought a visio soundbar s 3821w-cob 2.1 from amazon and it

Customer Question

I bought a visio soundbar s 3821w-cob 2.1 from amazon and it was delivered on October 9 2015 and has been working ever since. However the remote stopped working about 3 weeks ago. Not one button on it will work. new batteries, pointing at center of bar, all to no avail. It is a pain w/o it. what should I do?
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 1 year ago.

Whenever you see this send me an answer

If you use the buttons directly on the soundbar (left rear side) , does it work normally ?