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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Just purchased the 4th generation apple tv. I have a Denon

Customer Question

Just purchased the 4th generation apple tv. I have a Denon avr-e400 receiver and a samsung 550. The picture comes on the tv for approx 10 seconds and goes blank. I also have a cable box. The receiver no longer shows CBL/SAT. Now it's Dolby D CBL
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
No problem with the sound
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the full model of the tv?
If you connect atv directly to the tv via hdmi, do you get picture that way?

Customer: replied 1 year ago.
The tv is a Series5-550.
I tried connecting that way but no picture. I do get a picture that lasts about 10 seconds and the screen goes completely blank.
Customer: replied 1 year ago.
The TV is hdmi-dvi and my receiver is hdmi only.
Expert:  Nathan replied 1 year ago.

Please give me the complete model number of the tv, not the series.