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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tech was here this morn. He installed a new cable. However I

Customer Question

Tech was here this morn. He installed a new cable. However I now have almost no sound and I cannot turn my TV off.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, I'm Shahid and will be happy to assist you. I need additional info to troubleshoot the issue.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Thanks.

Customer: replied 1 year ago.
p41841 nothing connected except reciver
Customer: replied 1 year ago.
now I have sound but cannt get full screen picture
Expert:  Shahid replied 1 year ago.

Can you please recheck TV model number as p41841 seems incorrect number.

Customer: replied 1 year ago.
DP42841
Expert:  Shahid replied 1 year ago.

Thanks - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
I will do that thanks
Expert:  Shahid replied 1 year ago.

OK, please reply back with the result to proceed further.

Thanks.