Facing TV Problems? Ask a TV Technician.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I suspect that the first thing to try in this case would be to remove, and download again, the Netflix and the Amazon Video apps. And try them, to see if video loads and plays.
(I note, YouTube video is still loading and playing. Correct? if so, the above advice still applies.)
Perhaps you are not logged in to the Netflix service on the TV. Try that ? or perhaps you already have.
Amazon services always require that you log in on the individual device, I think it is safe to say.
- log out of Netflix and Amazon, on the TV.
- wait a half hour or longer.
- log in to just Netflix, and see if things work this time, if they do, try Amazon, logged in to it again, similarly.
The only other remedy I can think of, might be to factory reset the software and configurations on the smart TV in question.
Since my efforts so far have not made progress with determining the cause of the problem, I apologize and have Opted Out, opening the case to other Experts in this category. I hope another Expert with more to offer for the problem will take up the case.
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Is it connected to a router using WiFi or a cable?
What model router are you using? What ISP do you have? (Some ISP's are throttling streaming services)
You can not revert the firmware unfortunately. That would need to be done manually by an LG technician which would require sending it to them. Time Warner does throttle or at least used to but that would not explain why it is not working now but did before. It could be a router issue, I see you already checked for IP conflicts and Mac filtering. Did you happen to test a different device over WiFi with netflix or prime?
Unfortunately that sounds like a LG software issue then and the only way to fix those normally is to send it to LG. I will opt out and open this to all experts in case anyone else has an idea.
You did not mention that before. The AirPort may be the problem, can you remove it to test for me?
Can you test it for me without the AirPort and let me know what happens?
Either way straight to the modem though please. From what I could find your modem should also be a wireless gateway.
You do not need to remove the AirPort setup, just turn it off so the LG can connect directly to the Arris or wire the TV directly to the Arris which should accomplish the same thing without turning anything off.
Ok let me know the results when you can.