How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Thanks I have screen with 9 boxes I spoke to some one on

Customer Question

Thanks I have screen with 9 boxes
I spoke to some one on phone before i found this screen
I cannot get the box to talk to my tv
can you help
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
just type
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me the full model number of the tv?

Customer: replied 1 year ago.
just typei do not know the model numberare we interacting yet
Customer: replied 1 year ago.
no u do not seem to be working with me
Expert:  Nathan replied 1 year ago.

We can certainly continue here, but I can't help if you don't provide the necessary details.

I would need to know, at a minimum, the model number of the tv.

Customer: replied 1 year ago.
I will negotiate with TIME WARNER
Please eliminate my card from your file
Expert:  Nathan replied 1 year ago.

I'm right here, but I need more than a few seconds to receive your messages and reply back. That is why a call can be beneficial. We can do the chat, but I need you to reply with the model number of the tv and what is connected to it (cable/satellite box, dvd, etc).
Does it happen on all inputs/sources?

Customer: replied 1 year ago.
sorry I do not have those details tonight
I am a television man's daughter so I do understand
more than most women
Customer: replied 1 year ago.
I will let time warner handle it from here
Customer: replied 1 year ago.
Thank you
I am sorry to have bothered you
Expert:  Nathan replied 1 year ago.

I can't help without some of that basic detail unfortunately. Nor can I do anything with your account or billing.

You've already paid the full agreed upon fee to correspond with me, per the terms you agreed to.

I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services.

Customer: replied 1 year ago.
I appreciate your patience
Expert:  Nathan replied 1 year ago.

If you'd like to post back with those details later, we can pick this up tonight or tomorrow if you'd like.