Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the complete model number of the tv?Note - it is likely that this issue will not be able to be resolved without having the appropriate remote, which means you will probably have to buy a replacement remote to proceed with further steps.