How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14092
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
18621325
Type Your TV Question Here...
Anthony_Infotech is online now
A new question is answered every 9 seconds

My TV is LG 47 5500 (2011). Recently it the color display

Customer Question

my TV is LG 47 5500 (2011). Recently it the color display has gone haywire. What could be wrong
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Is it the same if you use another input like a DVD player for example?do you have a separate input to try?

This check helps with eliminating any satellite or cable box you may be using

Let me know

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

Are you still with me?

Customer: replied 1 year ago.
ON ALL INPUTS THE COLOR DISPLAY IS UNIFORMLY WHACKY
Expert:  Anthony_Infotech replied 1 year ago.

OK the last check is the sets own menu, if you press the menu button of the sets own remote control is the color out on the menu display itself?or is the menu perfectly OK?

aNTHONY

Expert:  Anthony_Infotech replied 1 year ago.

OK the last check is the sets own menu, if you press the menu button of the sets own remote control is the color out on the menu display itself?or is the menu perfectly OK?

Customer: replied 1 year ago.
when I press menu button on the remote, the background color is green instead of blue when the TV was good.
Any corrective steps on the picture mode does not improve the color scrambel
Expert:  Anthony_Infotech replied 1 year ago.

No I am sorry that is not what I mean

1 Press the menu button of the sets own remote control (I am not concerned about what the menu does)

2 Observe the menu carefully that is the menu display is ITs color bad and effected? or is the menu perfectly normal?

Customer: replied 1 year ago.
I have to check one more time to give you a right answer
Expert:  Anthony_Infotech replied 1 year ago.

Yes and it does need to be checked very carefully including the lettering

Customer: replied 1 year ago.
OKAY. PRESSED MENU BUTTOM. THE SCREEN BACKGROUND IS GREEN. THE MENU BARS (RECTANGULAR BLOCKS) HAVE NICE COLORS AS WAS BEFORE THE PROBLEM. ALL THE LETTERS ARE CRISP AND NICE
Expert:  Anthony_Infotech replied 1 year ago.

Would it be possible to post me a photo of the fault ?both with and without the menu please

You can use the paperclip on your toolbar

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

If you do not know how to do that please let me know thanks

Anthony